Account & Data Deletion
You can delete your MUMUSO Bangladesh account at any time, whether you signed up with your mobile number, email, Google or Facebook. This page explains how to do it on our website, in the MUMUSO iOS and Android apps, or by contacting us, and what happens to your data.
Delete your account on the website
- Sign in to your account.
- Go to My Account → Account Management and select "Delete account" at the bottom of the page.
- Confirm that you understand the deletion is permanent.
- Confirm it's you: enter your password, or sign in again with the Google or Facebook account you use for MUMUSO.
Your account is deleted immediately.
Delete your account in the mobile app (iOS & Android)
- Open the MUMUSO app and sign in.
- Go to Account Management and tap Delete account at the bottom of the page.
- Confirm the deletion and verify it's you with your password, Google or Facebook.
Uninstalling the app does not delete your account.
Request deletion by email
If you can no longer sign in, email us at mumusobangladesh@gmail.com with the subject "Account deletion request". Include the mobile number or email address on your account. To protect your account, we may ask you to confirm that you own it. We complete verified requests within 30 days and confirm by reply.
If you signed in with Facebook
Removing MUMUSO from your Facebook settings (Settings & privacy → Settings → Apps and websites) stops Facebook from sharing new information with us. It does not delete your MUMUSO account. To delete your account and the data we hold, use one of the options above. From Facebook we only receive your name, email address and profile picture, and they are deleted along with your account.
What gets deleted
- Your name, email address, mobile number and profile picture
- Your password and any link to your Google or Facebook sign-in
- Saved addresses, wishlist and in-app notifications
- Push notification registrations for your devices
- Your newsletter subscription, if it uses your account email
What we keep, and why
Records of orders you have placed (items, amounts, invoice, payment and the delivery details used for that order) are kept as required for accounting, tax, fraud-prevention and legal purposes. They are no longer linked to a user profile and are not used for marketing. Product reviews you wrote stay on the product page and show as "Deleted User".
Before you delete
- Orders still in progress (being processed, shipped, or with an open return or refund) must be delivered, cancelled or settled first.
- Deletion is permanent and cannot be undone. Your order history will no longer be visible to you.
- You can sign up again later with the same mobile number, email or social account, but it will be a new, empty account.
Questions
Read our Privacy Policy or contact us.