Terms and Conditions
Welcome to MUMUSO Bangladesh. These Terms and Conditions govern your access to and use of our website, products, services, and online shopping platform. By visiting our website, creating an account, placing an order, or using any of our services, you agree to follow and be bound by these Terms and Conditions.
Please read these terms carefully before using our website. If you do not agree with any part of these terms, you should not use our website or services.
1. About MUMUSO Bangladesh
MUMUSO Bangladesh is a lifestyle retail brand offering beauty, skincare, cosmetics, fashion accessories, home products, personal care items, and daily essentials. Our online platform allows customers to browse products, place orders, make payments, and receive products through delivery services within Bangladesh, subject to availability and service coverage.
2. Use of Website
By using our website, you agree to use it only for lawful purposes and in a way that does not harm, interrupt, damage, or misuse the website, its services, or other users.
You agree not to:
· Use the website for any fraudulent or illegal activity
· Provide false, misleading, or inaccurate information
· Attempt to gain unauthorized access to our system, user accounts, or data
· Copy, reproduce, or misuse website content without permission
· Interfere with the normal operation of the website
· Use the website in a way that may damage the reputation of MUMUSO Bangladesh
We reserve the right to restrict, suspend, or terminate access to any user account if we find misuse, suspicious activity, policy violation, or fraudulent behavior.
3. Account Registration
Customers may need to create an account to place orders, track purchases, save addresses, or access certain features. When creating an account, you must provide accurate and complete information, including your name, phone number, email address, and delivery address.
You are responsible for maintaining the confidentiality of your account information, login details, and password. Any activity made through your account will be considered your responsibility.
If you believe your account has been accessed without permission, you should contact us immediately.
4. Product Information
We try our best to display accurate product information, including product name, price, images, description, size, color, ingredients, usage instructions, and availability. However, slight differences may occur due to screen settings, photography, packaging updates, supplier changes, or product batch variations.
Product images are used for presentation purposes. Actual product packaging, color, size, or design may slightly differ from the images shown on the website.
MUMUSO Bangladesh reserves the right to update, modify, remove, or correct product information at any time without prior notice.
5. Product Availability
All products shown on the website are subject to availability. A product may become unavailable after an order is placed due to stock mismatch, quality checking, high demand, or inventory updates.
If any ordered product is unavailable, we may contact the customer to offer a replacement, partial delivery, refund, or order cancellation option.
We reserve the right to cancel any order if the product is out of stock, incorrectly listed, damaged, unavailable, or cannot be delivered for any reason.
6. Pricing and Payment
All product prices are displayed in Bangladeshi Taka, unless otherwise mentioned. Prices may change at any time without prior notice due to promotions, campaigns, supplier changes, market conditions, or operational requirements.
The final payable amount will be shown at checkout, including product price, delivery charge, discounts, and any applicable fees.
We may support different payment methods, such as Cash on Delivery, mobile banking, card payment, or online payment gateways, depending on availability.
For online payments, customers must complete payment through the authorized payment gateway. MUMUSO Bangladesh will not be responsible for payment failure, gateway error, wrong transaction, or bank-related issues beyond our control. However, we will assist customers in resolving payment-related concerns where possible.
7. Order Confirmation
After placing an order, customers may receive an order confirmation through SMS, email, phone call, or website notification. Order confirmation does not always guarantee final product availability.
MUMUSO Bangladesh reserves the right to verify customer information, payment status, product availability, and delivery address before processing an order.
We may cancel or hold an order if:
· Customer information is incomplete or incorrect
· Payment is not confirmed
· Product is unavailable
· Delivery location is outside service coverage
· Fraudulent or suspicious activity is detected
· Customer cannot be reached for confirmation
· The order violates our policies
8. Shipping and Delivery
MUMUSO Bangladesh delivers products across Bangladesh through delivery partners, subject to courier coverage and product availability.
Estimated delivery time may vary depending on location, order volume, courier service, weather conditions, public holidays, political situations, or other unexpected circumstances.
Customers must provide correct delivery information, including full name, phone number, complete address, area, district, and any necessary delivery instructions.
MUMUSO Bangladesh will not be responsible for failed or delayed delivery caused by incorrect address, wrong phone number, unavailable customer, or incomplete information provided by the customer.
Shipping charges, delivery timelines, failed delivery rules, and related details will follow our Shipping Policy.
9. Return, Exchange, and Refund
Return, exchange, and refund requests will be handled according to our Return and Refund Policy.
Customers are requested to check products after receiving the order. If the product is damaged, incorrect, missing, expired, or defective, the customer must contact us within the allowed claim period with proper proof, such as order number, photos, videos, and delivery details.
Due to hygiene and safety reasons, certain products such as cosmetics, skincare, personal care items, undergarments, opened items, used products, damaged packaging, or sealed products that have been opened may not be eligible for return or exchange unless there is a valid defect or error from our side.
Refunds, where applicable, will be processed through the original payment method or another approved method based on our policy and operational process.
10. Promotions, Discounts, and Offers
MUMUSO Bangladesh may offer promotional discounts, coupon codes, free delivery, bundle offers, campaign pricing, or special deals from time to time.
All offers are subject to specific terms, validity periods, product availability, minimum order value, and campaign rules.
We reserve the right to modify, pause, cancel, or reject any offer, discount, or coupon code at any time if misuse, technical error, suspicious activity, or policy violation is detected.
Promotional offers cannot always be combined with other discounts unless clearly mentioned.
11. User Reviews and Content
Customers may be allowed to submit product reviews, ratings, comments, feedback, or other content on the website or social media platforms.
By submitting content, you confirm that your content is accurate, respectful, lawful, and does not violate the rights of others.
MUMUSO Bangladesh reserves the right to remove, edit, or reject any content that is offensive, misleading, abusive, promotional, spammy, inappropriate, or harmful to the brand or other users.
12. Intellectual Property
All website content, including logos, brand names, product images, graphics, text, design, layout, icons, videos, software, and other materials, belongs to MUMUSO Bangladesh or its authorized partners, unless otherwise stated.
Customers are not allowed to copy, reproduce, distribute, modify, publish, sell, or use any website content for commercial purposes without written permission from MUMUSO Bangladesh.
Unauthorized use of our brand identity, product images, website design, or content may result in legal action.
13. Privacy and Data Protection
We respect customer privacy and are committed to protecting personal information. When customers use our website, we may collect necessary information such as name, phone number, email address, delivery address, order details, payment information, and browsing activity.
This information is used to process orders, deliver products, improve services, communicate with customers, prevent fraud, and provide a better shopping experience.
For more details, customers should review our Privacy Policy.
14. Limitation of Liability
MUMUSO Bangladesh works to provide accurate information, smooth service, and reliable delivery. However, we do not guarantee that the website will always be error-free, uninterrupted, or available at all times.
We will not be liable for any direct, indirect, incidental, or consequential loss caused by:
· Website downtime or technical issues
· Payment gateway failure
· Courier delay or delivery failure
· Incorrect customer information
· Product misuse or allergic reaction
· Unauthorized account access due to customer negligence
· Events beyond our reasonable control
Customers are responsible for reading product details, ingredients, usage instructions, and safety warnings before using any product.
15. Health, Beauty, and Skincare Product Disclaimer
Beauty, skincare, cosmetics, and personal care products may react differently depending on individual skin type, sensitivity, allergies, and usage habits.
MUMUSO Bangladesh does not guarantee that a product will be suitable for every customer. Customers are advised to check product ingredients, conduct a patch test where necessary, and stop using any product if irritation or discomfort occurs.
For serious skin concerns, allergies, or medical conditions, customers should consult a qualified professional before using skincare or cosmetic products.
16. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics tools, SMS services, or external links. These third-party services may have their own terms, privacy policies, and operational rules.
MUMUSO Bangladesh is not responsible for the actions, errors, delays, policies, or service failures of third-party providers. However, we will try to assist customers where possible.
17. Force Majeure
MUMUSO Bangladesh will not be responsible for delays, failure to deliver, or failure to perform obligations caused by events beyond our control. These may include natural disasters, floods, fire, pandemics, strikes, political unrest, government restrictions, internet disruption, courier issues, power failure, or other unexpected events.
18. Changes to Terms and Conditions
MUMUSO Bangladesh reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Any changes will be effective once published on the website.
Customers are encouraged to review this page regularly to stay updated. Continued use of the website after changes are published means the customer accepts the updated Terms and Conditions.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted according to the applicable laws of Bangladesh. Any dispute arising from the use of our website, products, or services shall be handled under the relevant laws and jurisdiction of Bangladesh.
20. Contact Us
For any questions, complaints, feedback, or support regarding these Terms and Conditions, customers can contact MUMUSO Bangladesh through the following channels:
Email: [Insert customer support email]
Phone: [Insert customer support phone number]
Address: [Insert office or store address]
Business Hours: [Insert business hours]
Website: [Insert website URL]
By using the MUMUSO Bangladesh website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions.