Privacy Policy

Welcome to MUMUSO Bangladesh. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, place an order, use our services, contact customer support, or interact with our online and offline platforms.

This Privacy Policy explains how MUMUSO Bangladesh collects, uses, stores, shares, and protects customer information. By using our website, mobile application, online store, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from customers when they use our website, create an account, place an order, subscribe to updates, participate in campaigns, contact customer support, or use any interactive feature of our platform.

The information we may collect includes:

·         Full name

·         Phone number

·         Email address

·         Billing address

·         Delivery address

·         Account login information

·         Order history

·         Payment status and transaction reference

·         Product preferences

·         Wishlist and cart activity

·         Customer service communication

·         Reviews, ratings, and feedback

·         Device, browser, and website usage information

·         IP address and approximate location information

·         Cookies and tracking data

For beauty, skincare, or AI-powered features, we may also collect information provided by the customer, such as skin type, skin concerns, product preferences, uploaded images, facial scan data, or related information required to provide personalized product suggestions. Such information will only be collected when the customer chooses to use those features.

2. How We Collect Information

We collect information in different ways, including when you:

·         Create an account on our website

·         Place an order

·         Add products to cart or wishlist

·         Complete payment or choose Cash on Delivery

·         Subscribe to newsletters or promotional updates

·         Contact us through phone, email, chat, social media, or contact forms

·         Submit product reviews or feedback

·         Use AI skin analysis, virtual try-on, or recommendation features

·         Visit our website and interact with pages, products, banners, or campaigns

We may also receive limited information from third-party service providers such as payment gateways, delivery partners, analytics tools, marketing platforms, or customer support systems.

3. How We Use Your Information

MUMUSO Bangladesh uses customer information to provide, improve, and personalize our services. We may use your information for the following purposes:

·         To create and manage customer accounts

·         To process and confirm orders

·         To arrange product delivery

·         To verify payment and transaction status

·         To communicate order updates

·         To provide customer support

·         To respond to questions, complaints, or service requests

·         To process returns, exchanges, refunds, or warranty-related requests

·         To recommend relevant products

·         To improve product discovery and shopping experience

·         To personalize website content, offers, and promotions

·         To manage campaigns, discounts, and loyalty benefits

·         To detect fraud, misuse, or suspicious activity

·         To improve website performance, security, and user experience

·         To comply with applicable legal, regulatory, or business requirements

We may also use non-personal or aggregated information for reporting, analytics, business planning, product improvement, and marketing strategy.

4. AI Skin Analysis, Virtual Try-On, and Personalized Recommendations

MUMUSO Bangladesh may offer AI-powered features such as skin analysis, facial scan-based product recommendations, virtual try-on, beauty product suggestions, or personalized shopping assistance.

When using these features, customers may be asked to provide images, skin-related information, beauty preferences, or other relevant details. These features are intended to improve product discovery and provide personalized recommendations.

These AI-powered features are not medical tools and should not be treated as professional medical, dermatological, or clinical advice. Product suggestions may vary depending on the information provided, product availability, and system analysis.

Customers should review product ingredients, usage instructions, and safety warnings before using any skincare, cosmetic, or personal care product. Customers with allergies, sensitive skin, medical concerns, or serious skin conditions should consult a qualified professional before using any product.

Where possible, customers may choose not to use AI-powered features and can continue shopping through regular website browsing.

5. Payment Information

When customers make payments through online payment methods, payment information may be processed by authorized payment gateways, banks, mobile financial service providers, or other payment service providers.

MUMUSO Bangladesh does not intend to store complete card numbers, PINs, CVV codes, mobile banking PINs, or sensitive banking credentials. Payment processing is handled through secure third-party payment systems, subject to their own terms, privacy policies, and security standards.

We may store limited payment-related information such as payment method, transaction ID, payment status, order amount, and refund status for order processing, customer support, accounting, and fraud prevention.

6. Cash on Delivery Information

For Cash on Delivery orders, we may share necessary customer information with delivery partners, including name, phone number, delivery address, order amount, and delivery instructions. This information is used only to complete delivery and collect payment where applicable.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website performance and user experience.

Cookies may help us:

·         Remember customer preferences

·         Keep customers logged in

·         Save cart and wishlist information

·         Analyze website traffic

·         Understand product browsing behavior

·         Improve website speed and functionality

·         Show relevant offers, campaigns, or advertisements

·         Detect security issues or suspicious activity

Customers may disable cookies through browser settings. However, some website features may not work properly if cookies are disabled.

8. Marketing Communication

With your permission or where allowed, MUMUSO Bangladesh may send promotional messages, product updates, campaign information, discount offers, new arrival alerts, or personalized recommendations through SMS, email, phone, push notification, social media, or other communication channels.

Customers may unsubscribe or opt out from promotional communication at any time by following the unsubscribe instructions, changing account preferences, or contacting customer support.

Even if a customer opts out of marketing communication, we may still send important service-related messages, such as order confirmation, delivery updates, payment confirmation, refund updates, account alerts, or policy notices.

9. Sharing of Information

MUMUSO Bangladesh does not sell customer personal information to third parties.

We may share necessary information with trusted third parties only when required to provide our services, complete transactions, improve customer experience, or comply with legal obligations.

We may share information with:

·         Delivery and courier partners

·         Payment gateways and financial service providers

·         Technology and hosting service providers

·         Customer support platforms

·         SMS, email, and notification service providers

·         Marketing and analytics service providers

·         Fraud prevention and security service providers

·         Professional advisers, auditors, or legal consultants

·         Government authorities, regulators, or law enforcement agencies when required by law

We only share information that is reasonably necessary for the relevant purpose.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media pages, payment gateways, courier tracking pages, or external services. These third-party platforms may collect and process information according to their own privacy policies.

MUMUSO Bangladesh is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Customers are encouraged to review the privacy policies of third-party platforms before providing any personal information.

11. Data Storage and Retention

We retain customer information for as long as necessary to provide services, process orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and improve our services.

The retention period may vary depending on the type of information, purpose of collection, legal requirements, accounting needs, security requirements, and operational necessity.

When information is no longer required, we may delete, anonymize, archive, or securely store it according to our internal procedures.

12. Data Security

We take reasonable technical, administrative, and organizational measures to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include secure servers, access control, password protection, encryption where appropriate, secure payment processing, system monitoring, and limited access to customer information.

However, no website, online platform, or digital transmission method can be guaranteed to be completely secure. Customers are responsible for keeping their account login information confidential and should not share passwords, OTPs, or sensitive account details with anyone.

13. Customer Rights and Choices

Depending on applicable law and platform features, customers may request to:

·         Access their personal information

·         Correct or update inaccurate information

·         Delete account information where applicable

·         Withdraw consent for optional data processing

·         Opt out of marketing communication

·         Request details about how their information is used

·         Request removal of uploaded images or AI scan-related data, where applicable

To make a request, customers may contact MUMUSO Bangladesh customer support. We may need to verify customer identity before processing certain requests.

Some information may need to be retained for legal, accounting, fraud prevention, dispute resolution, order processing, or business record purposes.

14. Children’s Privacy

Our website and services are intended for general customers and are not directed toward children. We do not knowingly collect personal information from children without consent from a parent or guardian.

If we become aware that personal information from a child has been collected without proper consent, we may delete the information or take appropriate action.

Parents or guardians who believe a child has provided personal information to us may contact customer support for assistance.

15. Product Reviews, Feedback, and User Content

Customers may submit product reviews, ratings, comments, feedback, images, or other content through our website or social media channels.

By submitting such content, customers allow MUMUSO Bangladesh to use, display, moderate, publish, or remove the content for website, product, marketing, service improvement, or customer experience purposes.

We may remove content that is abusive, offensive, misleading, false, promotional, irrelevant, or harmful to other users or the brand.

Customers should avoid sharing sensitive personal information in public reviews or comments.

16. Social Media Interaction

If customers interact with MUMUSO Bangladesh through social media platforms, such as Facebook, Instagram, TikTok, YouTube, or other channels, the information shared may be subject to the privacy policies of those platforms.

We may collect and respond to public comments, direct messages, inquiries, campaign participation, reviews, or feedback shared through social media for customer service, marketing, and brand communication purposes.

17. Changes to This Privacy Policy

MUMUSO Bangladesh may update, modify, or replace this Privacy Policy at any time to reflect changes in our business, technology, services, legal requirements, or operational practices.

Any updated version will be published on our website with the revised effective date. Customers are encouraged to review this page regularly to stay informed about how we protect personal information.

Continued use of our website or services after any update means the customer accepts the revised Privacy Policy.

18. Contact Us

For any questions, requests, complaints, or concerns regarding this Privacy Policy or how your personal information is handled, please contact MUMUSO Bangladesh through the following channels:

Email: [Insert customer support email]
Phone: [Insert customer support phone number]
Address: [Insert office or store address]
Business Hours: [Insert business hours]
Website: [Insert website URL]

By using the MUMUSO Bangladesh website, online store, or services, you confirm that you have read, understood, and agreed to this Privacy Policy.